Refund & Cancellation Policy
Our commitment to your satisfaction and service terms
Service Satisfaction Guarantee
At My New Business 360, LLC, we are committed to providing exceptional business consulting and financing services. We stand behind the quality of our work and your satisfaction is our priority.
Consultation Services
Free Initial Consultation
All new clients receive a complimentary initial consultation to discuss their business needs and determine the best path forward. There is no charge or obligation for this service.
Paid Consultation Services
- Consultation fees are due at the time of service
- If you are not satisfied with your consultation, please contact us within 24 hours
- We will work with you to address any concerns and ensure your satisfaction
Business Formation Services
Service Delivery
- Business formation services are typically completed within 5-10 business days
- We guarantee all filings will be completed accurately and on time
- If there are any errors in our filing process, we will correct them at no additional charge
Cancellation Policy
- Services can be cancelled within 24 hours of initial agreement for a full refund
- Once filing processes have begun with state agencies, government fees are non-refundable
- Our service fees may be refunded on a case-by-case basis before work commences
Business Plan Services
Revision Policy
- All business plans include up to 3 rounds of revisions
- Additional revisions may be available for an additional fee
- Plans are delivered within 7-14 business days depending on complexity
Satisfaction Guarantee
If you are not satisfied with your completed business plan, we will work with you to make necessary revisions or provide a partial refund based on the work completed.
Financing Services
Important Notice
My New Business 360, LLC is a business consulting service that assists with financing applications and connections to lenders. We do not guarantee loan approval, as final decisions rest with individual lenders and their underwriting criteria.
Service Fees
- Consultation and application assistance fees are earned upon completion of services
- Success fees (if applicable) are only charged upon successful funding
- No refunds are provided for completed consulting services
General Refund Terms
Refund Process
- All refund requests must be submitted in writing to info@mynewbusiness360.com
- Refunds are processed within 5-10 business days of approval
- Refunds are issued to the original payment method when possible
- Third-party fees (government filing fees, credit report fees, etc.) are non-refundable
Dispute Resolution
We encourage clients to contact us directly to resolve any concerns. We are committed to working with you to find a satisfactory solution. If needed, disputes may be resolved through mediation in Harris County, Texas.
Contact for Refunds & Cancellations
My New Business 360, LLC
Phone: 1-888-413-8830
Email: info@mynewbusiness360.com
Address: 24 Greenway Plaza, Suite 1800, Houston, TX 77046
Business Hours: Mon-Sat 9am-6pm CST
© My New Business 360, LLC. All Rights Reserved.
Policy last updated: 9/11/2025